PowerSeller Builder Frequently Asked Questions

If you’re ready to expand your business to include a website, I can’t think of a better way than the PowerSeller Builder. But, because I want you to make an informed choice, I’ve put together this page to answer some of your questions.

 

Click on a question in the list below to read the answer.

 

What tools and services does my subscription fee include?

Do I get a domain name with my subscription?

Does my website include a shopping cart and checkout system?

What payment options will my website accept?

Will I need to apply for a merchant account?

How can I personalize my website?

How will I contact customer service?

How many products can I put in the shopping cart?

Are there any other fees or costs?

Do you help with marketing or getting my web site found by search engines?


What tools and services does my subscription fee include?

With your $29.95 monthly subscription, you receive:

  • Two half-hour telephone sessions: A Builder expert will guide you through how to use your PowerSeller Builder tools to create a personalized, web storefront.
  • Three Tele-Workshops: Audio workshops, found in the Builder resource center, with accompanying worksheets. You listen to them whenever you’d like, as many times as you want.
  • Weekly Articles: Newsletters focused on cutting-edge topics about developing your online business. Our newsletter, called “Snippets,” will arrive in your email box weekly. The From email address will be experts@builderhelpdesk.com, so be sure to open these. In case you miss one, the Snippets are archived in your Builder Resource Center.
  • E-commerce Tools: Your Builder comes with a built-in catalog, ready for you to populate with your products; a shopping cart, so your customers can shop your site at leisure; and a checkout system which allows you to accept multiple forms of payment.
  • Website Building Tools: This easy-to-use environment lets you choose a website theme and add your logo with a click of a button. Then, creating webpage content is as simple as using any word processing program. Simple and streamlined, these tools were created to help you focus on marketing your products, rather than on all the technical details.
  • Web Hosting: Your subscription also includes your hosting fees, for up to 500 products, with Verio. Verio is a world-wide Internet hosting company.
  • Unlimited Support: This includes toll-free phone support, email support, and Live Chat directly within your PowerSeller Builder.

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Do I get a domain name with my subscription?

Yes. Each subscription comes with one free domain name or domain name transfer. So, even if you’re switching from another website provider, there is no additional fee to transfer your domain to your PowerSeller Builder account.

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Does my website include a shopping cart and checkout system?

Yes. Your PowerSeller Builder comes with a built-in catalog, ready for you to populate with your products; a shopping cart, so your customers can shop your site at leisure; and a checkout system which allows you to accept multiple forms of payment.

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What payment options will my website accept?

Recent research shows a direct relationship between sales conversion rates and the number of payment options you offer. The PowerSeller Builder is especially suited for this, and allows you to give your clients many ways to pay for their orders.

 

Through the PowerSeller Builder’s simple Store Manager interface, you will be able to set up your website to accept the following payment options:

  • Credit Card (you can select from multiple merchant account providers, such as ECHO and AuthorizeNet)
  • PayPal
  • Personal Check
  • Money Order
  • “Bill Me”

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Will I need to apply for a merchant account?

Yes. However, PowerSeller Builder clients receive a special offer from ECHO, a merchant account provider. In the Builder Resource Center, there is a coupon for a free account set-up, and an application for a merchant account. I’ve really tried to make this as simple as possible. 

 

You can also use PayPal merchant services to accept credit cards.

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How can I personalize my website?

The PowerSeller Builder has a number of ways you can personalize your website.

  • Choose from many pre-built themes, with a variety of colors and styles.
  • Add your own company logo to every page in your website.
  • Design your own navigation menu.
  • Design the layout of your pages, exactly the way you want them. You can spend just a little time for simple pages, or a lot of time for more elaborate pages.
  • Adding forms (such as email “contact us” forms) is simple.
  • Add thumbnail (small) images of your products to any page to highlight that product. The image is linked directly to your store catalog.
  • If you have a friend who specializes in website design, we even provide instructions for building and uploading your very own, custom theme.
  • Use your imagination. The sky’s the limit.

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How will I contact customer service?

Customer service hours are 8:30 am6:00 pm MST, Monday through Friday. You can contact customer service in three ways:

  1. Toll Free: 877-512-0084.
  2. By email: support@builderhelpdesk.com
  3. Live Chat: from inside your Builder Resource Center

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How many products can I put in the shopping cart?

Your initial subscription fee includes up to 500 products.

 

Each 500 products after that will add $5 to your monthly subscription. So, if you have 501 products, add $5 to your subscription. If you have 1001 products, add $10, and so forth.

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Are there any other fees or costs?

The only additional fee you will have to add to your monthly subscription is if you exceed 500 products in your store catalog. And even that cost is fairly minimal ($5 for each additional 500 products).

 

However, if you opt for additional services, such as a merchant account, a product sourcing service, or other third-party service, you will have to pay the third-party service providers the fees they charge.

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Do you help with marketing or getting my web site found by search engines?

During one of your 30-minute sessions with a technical support representative, your representative will show you how to create the right page title and meta tags to get your website found by search engines.

 

The PowerSeller Builder is completely search-engine friendly, and our engineers are conscientious about making sure that the website builder technology conforms to search engine guidelines.

 

Although attracting traffic to your website and creating a website that ranks well in the search engines is up to you, the Resource Center is packed with training materials that cover search engine optimization and Pay-Per-Click techniques.

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